Frequently Asked Questions

 

Everything is sold out. How can I place an order or be notified of future postings?

Due to the high demand, we have a limited number of online sales - we currently post a large inventory twice a year in the spring and fall.

 

I signed up to receive updates and sales notifications but have not received any reminders.

There is a two-step verification process when you sign up for updates and online sales.  Please make sure to follow through with the confirmation email in order to ensure mail isn't sent to your spam folder.  

 
Can I sign up on a waitlist?  

We do not have a waiting list. We post updates to the online store, and the pans are available on a first come, first serve basis.

 

Can we visit your studio?  

We have Studio Sales with inventory available for local purchase throughout the year. We'll post the date and time on our Updates page, as well as our Instagram and Facebook pages, closer to the event.

We also have Open Studio hours every 1st Sunday of the month from 12-3pm - we'll have the forge going and Patrick will demo throughout the day - please feel free to stop by!

If you’re visiting from out of town and would like to visit our studio, send us a message through our contact page and we'll try to arrange a time - production schedules permitting.

 

Do you wholesale or sell retail?

Thank you for your interest, but we do not. We make a limited number of pans, which we sell directly through our online store and out of our workshop.


Do you have information on pan care and seasoning?

Yes, we include pan care information with the pans and you can see that same information here.  You can also find great information in these articles: Cook’s Illustrated - The Chef’s Secret Weapon, and Serious Eats - Love Cast Iron Pans, Then You Should Know About Carbon Steel.

 

Do you accept returns?

If an item isn't what you expected, please contact us - you can also refer to our policy page for information on returns.


Do you offer international shipping?  

Not at this time.
 

Do the pans work on induction stoves? Glasstop stoves?  

Yes. Please refer to your owners manual if you’re still uncertain or need specific information - they should have a note regarding carbon steel pans.