Frequently Asked Questions

 

Everything is sold out! How can I place an order?

Thank you so much for your interest! We’re a small two-person studio and we make a limited number of pans per year - approximately 1,000 if all goes well! Due to high demand, we have a limited number of sales - we post a large Online Sale in the spring as well as Monthly Lotteries every 1st Sunday - you’ll find a link to the Lottery Entry page on the banner at the top of our website, and if you’d like to receive a notification of the Online Sale, you can sign up HERE - we send that out a week prior the sale.

We also have two Studio Sales at our workshop in Seattle in the spring and winter. We post the dates well in advance on the Updates section of our website - if you’d like to receive notification of new Updates, you can sign up HERE.

We also post information about these events on our Instagram and Facebook pages, along with any extra tidbits about special items and things we’re working on in the studio!

 

Can we visit your studio?  

Absolutely! We have Open Studio Hours every 1st Sunday of the month from Noon to 3pm. Patrick demos throughout the day and Caryn is available to answer any questions you might have about the pans, sales, etc.

If you’re visiting from out of town and would like to stop by the studio outside of the Open Studio Hours, please contact us and we'll do our best to arrange a time, production schedules permitting.

How do I purchase other items I see in your photos, like the copper salt bowls, spoons, trivets, etc? 

We try to work on special items throughout the year alongside our regular pan production. We make these items available at our local Studio Sales and online during our Holiday Lottery in December.

 

I signed up on one of the mailing lists, but have not received any notifications.

There is a two-step verification process when you sign up for mailing lists. Please make sure to follow through with the confirmation email in order to ensure mail isn't sent to your spam folder. You can also contact us and we’ll check to see if you’re signed up - there’s always the occasional typo, which prevents the sign up form going through.

 

Can I sign up on a waiting list?  

Unfortunately, a waiting list is not something we have the capacity to manage so we don’t have one.

 

Do you wholesale or sell retail?

Thank you for your interest, but we do not. Our process is very time and labor intensive. We make a limited number of pans, which we sell directly through our online store and out of our workshop.

 

Do you have information on pan care and seasoning?

Yes, we include pan care information with the pans and you can see that same information HERE.  You can also find great information in these articles: Cook’s Illustrated - The Chef’s Secret Weapon, and Serious Eats - Love Cast Iron Pans, Then You Should Know About Carbon Steel.

 

Do you accept returns?

We're happy to process a refund or exchange an item if it isn’t quite what you expected. Just wrap the item back up in the paper it came in to ensure it doesn’t get stained or scratched. Please note that refunds are only for the price of the product and not the cost of shipping. Contact us within 2 weeks of receiving your order to initiate a return and we’ll go from there!

Custom orders are final at the time of sale and not eligible for a refund or exchange, but we will certainly work with you if there is any problem. All of our products are guaranteed from material defects and we stand behind our craftsmanship - if you ever have an issue with a product, please don't hesitate to reach out!


Do you offer international shipping?  

We’re not able to offer international shipping for the Online Sale, but we do for the Monthly Lottery since those orders are processed individually. Once your order is determined, we’ll let you know the shipping costs prior to placing your order - an average pan will range $60-$90 to ship.

Orders ship USPS Priority Mail International and take 6-10 business days. Please note that duties and taxes may be charged at the time of delivery. These fees are determined by the customs agency within the destination country and are the sole responsibility of the recipient. For more information regarding import fees, please contact your local customs office.
 

Do the pans work on induction stoves, glass top stoves?  

Yes, but please refer to your owners manual if you’re uncertain or need specific information - they should have a note regarding carbon steel pans, size of pans to burners, as well as best practices for cooking on that specific appliance.